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Reading these Terms and Conditions forms part of your contract with Dive
Travel.com, Inc. References to “you” and “your” means
all persons named on the booking, including any added or substituted between
the time of booking and the travel date; “we,” “us” and
“our” is Dive Travel.com, Inc. These Terms and Conditions will
apply to all travel arrangements you book online through Dive Travel.com.
Deposits
For reservations booked online, you will be advised at the time of booking what the specific deposit is. Generally, a non-refundable deposit of $150 per person, plus any insurance premiums. Some
packages may require a larger deposit, especially live-aboard boats; you will be
informed at the time of booking. Payment balance is due 45 days before your
departure. If your deposit is not paid, your booking will be cancelled. If your
balance is not paid on time, we keep your deposit, and vendor cancellation
charges may apply. Payment of a deposit constitutes your acceptance of all
Terms and Conditions; special rules may apply to group bookings of 10 or more
passengers.
Late Bookings
If your booking is made within 30 days of departure it is considered a late
booking and requires payment in full to secure the reservation. A $30 fee per
booking will be charged to cover expenses related to air ticketing deadlines,
last-minute reservation processing and overnight document delivery. Payment in
full constitutes your acceptance of all Terms and Conditions.
Payments and Tickets
We accept Visa, MasterCard, American Express, Discover and payment by check or
wire transfer made payable to Dive Travel.com. Once we confirm your booking and
receive payment in full, your travel documents will be forwarded to you at
least ten days before your departure (except for late bookings). For documents
shipped to countries outside the United States, a $100 fee will be imposed to
cover international wiring and courier charges.
Price Guarantee
Once you have paid your deposit and received our confirmation, the invoiced
price of your travel arrangements is fully guaranteed. We reserve the right to
lower or raise our prices any time before the booking is confirmed. Published
brochure prices are based on information available as of July 1, 2006, and are
subject to change. Additional charges include but are not limited to visa and
passport fees; express mail fees; departure taxes and customs fees; excess
baggage charges; laundry and other personal expenses; gratuities; service
charges; roll-away bed or crib charges; or room, government, state sales and
resort taxes, unless otherwise noted. For car rentals, sales tax, gasoline,
tolls, collision damage waiver and personal accident insurance are not covered.
Insurance
Medical, accident, luggage and emergency trip cancellation insurance are
strongly recommended. Insurance coverage purchased from us requires payment at
the time of booking.
Changes Made by You
If you wish to alter your travel arrangements after our confirmation invoice
has been issued, please provide written notification from the lead person on
the booking form no less than 45 days before the original departure date and we
will do our best to accommodate you. After the first change, there is a $25 fee
for each additional change. If airline tickets have been issued, changes can
only be made if the applicable fare permits. If the number of people in your
party changes, the total invoice will be recalculated to account for the
amended number. If you wish to change your travel arrangements within three
weeks of the original departure date and/or after documents have been issued,
your original booking will be cancelled and a replacement booking made on your
behalf. Cancellation charges may apply.
Cancellation by You
You, or any of your party, may cancel your travel arrangements at any time, via
written notification to our office from the lead person on the booking, and
applicable cancellation charges will be assessed. Please note insurance
premiums are non-refundable. Special rules may apply to group bookings of 10 or
more passengers.
Cancellation Fees
If you cancel your deposited reservation more than 45 days before your
departure, a single $50 processing fee will apply. Within 45 days of departure,
a $150 cancellation fee will be charged per person, in addition to applicable
airline fees and any fees assessed by the hotel or other suppliers. In the
event of a no-show, your entire payment will be forfeited. Suppliers do not
usually give refunds for unused land tours or diving services. However, if you
wish to make a refund request, please write to us within 30 days of your
completion of travel. Should a vendor elect to refund unused services, we will
assess a $25 per person processing fee. Most airline tickets are nonrefundable.
If you have to cancel or make changes after tickets have been issued, the
cancellation charge will be 100% of the ticket cost. If your flights are
rebooked, the total new ticket price will apply, even if you are re-ticketed on
the same flights.
Changes Made by Us
We reserve the right to make changes or correct errors at any time both before
and after our confirmation. If local conditions require hotel or service
substitution, we will provide a replacement of comparable or better grade.
Flight times and carriers are subject to change for operational reasons; check
your flight documents carefully for details. You will be informed of changes as
quickly as possible before your departure as time allows.
Cancellation by Us
We reserve the right in any circumstances to cancel your travel arrangements.
For example, if the minimum number of clients a vendor requires for a
particular arrangement is not reached, it may be cancelled. If we are unable to
provide the booked travel arrangements, you will receive a full refund or
alternative arrangements of comparable standard.
If You Have a Complaint
While on your trip, it is imperative that you bring any problem to the
attention of the relevant supplier as soon as possible (e.g. the hotelier or
airline). If you are unable to resolve the problem, provide details in writing
within 30 days of your return to Dive Travel.com, 4321 Volnay Court NE, Suite
100, Marietta, GA 30066, or fax (678) 868-1048, or e-mail info @
divetravel.com. Please give your booking number from our invoice and all other
relevant details.
Proof of Citizenship/Visa Requirements
Travelers are responsible for determining and obtaining proper documentation.
All travelers are advised to check entry requirements well in advance with the
consular officials of the countries to be visited. No refunds will be made for
denied entry caused by failure to carry proper proof of citizenship or the
appropriate visa. Requirements vary according to destination. For current
information, U.S. citizens may visit
travel.state.gov/passport_services.html
on the Internet.
Baggage
Baggage regulations vary from airline to airline and are subject to change. For
current and accurate information, contact the airline(s) on which you will be
traveling. In general, economy class passengers are allowed two checked items
on flights within and from the U.S.; size and weight limits may apply. Fees may
apply to additional checked items. The Civil Aeronautics Board requires that
all luggage items have outside identification.
Responsibility
Dive Travel.com, Inc. acts only as a resource and online booking service for arranging hotels, transportation, dive reservations and other services. We are not liable for injury, death, loss,
damage, accident, delay, inconvenience, or additional expense; or for mental or
physical distress resulting from the failure of any person or company to render
any service; or for expenses incurred as the direct or indirect result of
illness, war, terrorism, strike, mechanical failure, pilferage, weather or acts
of God. If it becomes necessary or advisable to alter arrangements due to local
conditions, we may do so without penalty. We reserve the right decline to
accept or retain you as a client. If you elect to use items such as SCUBA
equipment, kayaks, canoes, rental cars or other various forms of transportation, you do so at your own risk. Air carriers are
held solely responsible for air transportation and may not be held responsible
for any act, omission or event during the time you are not on board their
planes or conveyances. Upon issuance, airline documentation constitutes a
contract between the airline and you, and sets out the carriers sole
responsibilities.
This information is accurate as of July 1, 2006, and is subject to change
without notice.
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